During the Covid-19 Lockdown our mechanical workshops and MOT testing station remain open but we will be selling used cars only on the basis of Reserve and Collect. This benefits customers with the aim that only one visit to our site will be necessary and if the customer wishes for the sale to proceed, on that visit, the car is paid for and driven away.

HOW DOES THE SCHEME WORK?

All visits to our site are by arrangement only and will take place in a designated area of our service department area with its own entrance door. The area is open during normal workshop hours. Please make your enquiry during business hours by telephone to 01189 451516/410551 Option 1 or by email to sales@carcontacts.com. If a car sales person is not immediately available one will contact you at the earliest opportunity. All questions will be answered including any follow up questions that you may have at a later date. Further photos can be sent out if required. Part exchange value are advised but are subject to inspecting the car on the delivery day.

If your enquiries progress to the stage that you are able to state that subject to your physical inspection you would wish to proceed with the purchase of the car then our Reserve and Collect Scheme can be instigated. We will deal with all your questions and discuss and help with finance, part-exchange values etc.

You will not be asked for a deposit but we will then prepare MOT and servicing where appropriate for the car to be ready for your inspection and hopefully your purchase. Our aim is that happens and the car is driven away on that same day thus requiring no more visits. An appointment to suit you will be made and you will meet up with our sales person who will make the necessary arrangements for your inspection of the completed vehicle. As long as you are happy and satisfied with the car the necessary documentation with be completed in the designated area of our service department. All necessary sanitary preparations and social distancing will be adhered to and it is expected that you adhere to those same standards.

If the car does not meet your standards or expectations and you do not wish to proceed with the purchase then there are no costs or penalties incurred. You have nothing financially to lose.

Any financing of the car will be arranged before your visit but it may be necessary to wait in the designated area whilst the finance company completes its acceptance of the documentation.

This scheme is designed to make your purchase as simple as possible but to comply with all Covid-19 precaution. Once the precautions are relaxed we will revert to the normal manner of selling used cars.